Frequently Asked Questions
Questions are part of thoughtful skin care.
Whether you are planning your first appointment, exploring a professional treatment, or trying to choose skincare products, you should feel clear about what comes next. Find answers about the Collierville studio, Kimmie’s approach, appointments, treatments, professional skincare, shipping, local pickup, and home-care support.
You do not have to know everything before you begin.
Kimmie’s approach is built around listening, explaining, and helping you make informed decisions about your skin. You do not need to diagnose your own concerns, choose the perfect treatment, or build a complete routine before reaching out. Start with the question that feels most relevant, then use the links throughout this page to explore treatments, products, policies, and studio information.
Appointments & First Visits
Do I need to know which treatment to book?
No. You do not have to diagnose your own skin or choose the perfect treatment before you arrive. Kimmie will consider your concerns, current routine, treatment history, and what your skin is doing now before guiding the treatment approach.
What should I expect at my first appointment?
Your first appointment begins with a conversation about your skin, routine, concerns, sensitivities, and goals. Kimmie will assess your skin, explain what she sees, and select treatment steps based on what is appropriate for your skin that day.
Should I arrive with clean skin?
Arriving with clean skin is helpful when possible. Remove makeup and avoid applying heavy products immediately before your appointment. Review any specific preparation instructions provided for the treatment you booked.
What should I bring to my appointment?
Bring a list or photos of the skincare products you currently use, especially if you have concerns about irritation, product overlap, or active ingredients. You should also share relevant allergies, recent treatments, medications, or changes in your skin.
How early should I arrive?
Plan to arrive a few minutes early so you have time to settle in and complete any necessary information without feeling rushed.
Where is the studio located?
seven twentyseven skincare is located in Collierville, Tennessee. Visit the Plan Your Visit page for studio details, appointment guidance, policies, and helpful information before scheduling.
Treatments
How does Kimmie decide which treatment is right for me?
Treatment is selected based on your skin’s condition, comfort, sensitivity, goals, and suitability. Kimmie may adjust the treatment plan if your skin needs something different from what was originally scheduled.
What kinds of treatments are available?
Treatment options may include customized facials, microchanneling, Power Peel, dermaplaning, ThermoClear, back treatments, and lash, brow, or waxing services. Availability and suitability vary by client.
Are treatments customized?
Yes. Kimmie’s approach is not based on performing the same steps for every client. Products, techniques, and modalities are selected according to the skin in front of her and the goals discussed during the appointment.
How often should I schedule facial treatments?
Frequency depends on your skin, goals, treatment type, home-care routine, and budget. Some clients benefit from regular maintenance, while others may follow a more focused treatment series.
Will I see results after one treatment?
Some clients notice improved hydration, softness, comfort, or radiance after one appointment. More persistent concerns such as acne, scarring, uneven tone, fine lines, or texture usually require consistency and may benefit from a series of treatments.
Is there downtime after a facial?
Downtime depends on the treatment selected. Some treatments require little interruption to your routine, while peels, microchanneling, or more focused treatments may involve temporary redness, sensitivity, dryness, or visible renewal.
What happens if I am not a good candidate for the treatment I booked?
Kimmie may adjust the appointment, recommend a different treatment, or postpone more active care if your skin is irritated, compromised, recently treated, or otherwise unsuitable for the scheduled service.
Microchanneling
What is microchanneling?
Microchanneling is a professional treatment that creates controlled channels in the skin to support the skin’s natural renewal response. It may be considered for concerns such as visible texture, acne scars, uneven tone, and fine lines.
Is microchanneling the same as microneedling?
The treatments are related but use different techniques and devices. Kimmie can explain the treatment she offers, how it is performed, and whether it is appropriate for your skin.
Does microchanneling hurt?
Comfort varies from person to person. Kimmie will explain what to expect and any preparation steps used to make the treatment more comfortable.
How many microchanneling treatments will I need?
The number of appointments depends on your skin, goals, treatment response, and the concern being addressed. A series may be recommended for more visible texture, scarring, or renewal goals.
What is microchanneling aftercare like?
Post-treatment care may include gentle cleansing, approved hydration and recovery products, sun avoidance, and temporarily pausing makeup, exercise, heat, or active skincare. Kimmie will provide instructions based on your treatment.
What should I avoid before microchanneling?
You may be asked to pause retinoids, exfoliants, or other active products before treatment and avoid excessive sun exposure. Follow the preparation guidance provided for your appointment.
Skin Concerns
Can Kimmie help with acne and congestion?
Yes. Kimmie can assess active breakouts, clogged pores, oiliness, sensitivity, product use, and barrier stress, then recommend a more thoughtful treatment and home-care approach.
Can treatments help with acne scars?
Professional treatments may help support smoother-looking texture and visible renewal. The right approach depends on the type and depth of scarring, whether active breakouts are present, and how your skin tolerates treatment.
Can Kimmie help with hyperpigmentation?
Yes. Support may include professional treatments, brightening home care, barrier support, and consistent daily SPF. Results depend on the type, depth, and cause of the discoloration.
What if my skin is sensitive or easily irritated?
Kimmie will consider your current reactivity, routine, recent treatments, and possible barrier stress. Treatment may focus first on hydration, comfort, simplification, and helping the skin feel more stable.
Can oily skin still be dehydrated?
Yes. Skin can produce excess oil while still lacking water or experiencing barrier stress. A routine that balances hydration, cleansing, and comfort may be more helpful than simply using stronger oil-control products.
Can treatments help mature or changing skin?
Professional care may support hydration, radiance, texture, firmness, and visible renewal. Kimmie focuses on healthy-looking skin, comfort, and realistic progress rather than perfection.
Professional Skincare & Product Support
Can Kimmie help me choose skincare products?
Yes. Kimmie can help you understand what your skin may need, which products have a clear purpose, and how to build a routine that feels manageable and appropriate for your concerns.
Do I need an appointment to shop for products?
No. You can shop professional skincare online. An appointment or consultation may be helpful if your skin is reactive, your concerns are persistent, or you are unsure which products belong in your routine.
Is K DNA the only skincare line available?
No. The shop includes K DNA along with other professional skincare lines selected by Kimmie to support different skin needs, routines, and treatment goals.
Do I need to use products from only one brand?
No. Kimmie may recommend products from different professional lines when they work well together and have a clear role in your routine.
Can Kimmie help simplify a routine with too many products?
Yes. Product support can help identify overlapping steps, products that may be too active together, and the essential items needed for a clearer routine.
Can I get product guidance after a treatment?
Yes. Kimmie may recommend home care to support hydration, barrier comfort, daily protection, post-treatment recovery, and the goals discussed during your appointment.
Are professional skincare products better than every retail product?
Not automatically. The value comes from choosing appropriate products, understanding their role, and using them consistently. A product should earn its place in your routine.
Orders, Shipping & Local Pickup
Do you ship skincare products?
Yes. Professional skincare products are available for online ordering with shipping options for customers throughout the Mid-South and beyond, subject to current order and product availability.
Is local pickup available?
Local pickup may be available at the Collierville studio when selected at checkout. Wait for pickup confirmation and review the instructions provided with your order before arriving.
How long does order processing take?
Processing times may vary based on order volume, product availability, weekends, and holidays. Review the current Shipping & Pickup page for the most accurate details.
What happens if I need help after my order arrives?
Product support is available if you have questions about how a product fits into your routine. Stop using a product and contact the studio if your skin becomes unexpectedly irritated or uncomfortable.
Can I return opened skincare products?
Return eligibility depends on the product condition and current store policy. Review the posted shipping, return, and product policies before purchasing.
Appointment Policies
What is the cancellation or rescheduling policy?
Appointments should be changed within the notice period listed in the studio’s current appointment policies. Late cancellations, missed appointments, or last-minute changes may be subject to a fee.
What happens if I arrive late?
A late arrival may shorten the available treatment time so the next client’s appointment can begin as scheduled. In some cases, the appointment may need to be rescheduled.
Can I bring a guest or child to my appointment?
The studio is designed to provide a calm, focused treatment experience. Review the current studio policies or contact the studio before bringing a guest or child.
Should I tell Kimmie about medications, pregnancy, or recent procedures?
Yes. Share relevant medications, pregnancy, recent injections, surgeries, procedures, allergies, skin reactions, or changes in your health before treatment. These details can affect treatment suitability.
Can I receive treatment if my skin is sunburned, irritated, or actively inflamed?
Possibly not. Kimmie may modify or postpone treatment if the skin is compromised, recently burned, infected, or unable to tolerate the planned service safely.
Gift Cards & Skincare Soirees
Are gift cards available?
Yes. Gift cards are available for eligible treatments, professional skincare products, and studio experiences according to the current gift card terms.
Can I purchase a gift card online?
Yes. Gift cards can be purchased through the website when available.
What is a Skincare Soiree?
A Skincare Soiree is a private or small-group skincare experience centered on professional guidance, products, education, and time together in the studio.
How do I plan a Skincare Soiree?
Visit the Skincare Soiree page or contact the studio for current availability, group details, and planning information.
Still have a question?
You do not have to choose a treatment, product, or next step alone. Plan your visit, explore professional skincare, or reach out for guidance before scheduling.