Returns & Refunds Policy
Thank you for shopping with seven twentyseven skincare. This Shipping & Pickup Policy explains how online orders are processed, shipped, tracked, and picked up when local pickup is available.
Order Processing
All orders are processed within 2–3 business days, excluding weekends and holidays.
Orders are not shipped or delivered on weekends or holidays. During high-volume periods, order processing or shipping may be delayed by a few additional days. If there is a significant delay with your order, seven twentyseven skincare will contact you by email or phone using the information provided at checkout.
Shipping Rates & Delivery Estimates
Shipping rates are calculated and displayed at checkout.
Delivery timelines may vary based on the shipping method selected, carrier delays, holidays, weather, and other factors outside of our control. Please allow additional time in transit once your order has shipped.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number when tracking is available.
Tracking information may take up to 24 hours to become active after the shipment confirmation email is sent.
Local Pickup
Local pickup may be available for eligible orders at the Collierville studio when selected at checkout.
Please wait until you receive pickup confirmation before visiting the studio. Pickup availability, timing, and instructions may vary based on order processing, studio hours, product availability, and appointment schedules.
Damaged, Lost, or Delayed Shipments
seven twentyseven skincare is not responsible for products that are damaged, lost, or delayed once they are in the possession of the shipping carrier.
If your order arrives damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim, as the carrier may require them for review.
You may also contact seven twentyseven skincare if you need help locating tracking information or reviewing your order details.
Customs, Duties & Taxes
seven twentyseven skincare is not responsible for customs, duties, taxes, tariffs, or other fees applied to an order during or after shipping. Any such fees are the responsibility of the customer.
U.S. Shipping Only
At this time, seven twentyseven skincare ships within the United States only.
We currently do not ship outside the U.S.
Questions About Your Order
If you have questions about a return or refund, please contact seven twentyseven skincare at admin@727skincare.com or call 901.300.9182.